Lacras Contact Center

Lacras Contact CenterHow to contact us in English

Our contact center only responds to telephone inquiries in Japanese.
If you would like to contact us in English, please use the following e-mail address.

Business hours: 10:00 to 17:00, Monday through Friday (excluding national holidays)

Please be sure to include the following information when submitting your inquiry.

  • 1. Company name or company ID
  • 2. Employee number or user ID
  • 3. Name (Name used internally)
  • 4. Details of your inquiry

    If you are inquiring about a system error, please attach a screenshot of the error message.

    If you are making an inquiry related to your personal information (e.g., an inquiry about the amount of your salary), we will also ask you to provide the following information in order to better confirm your identity.

  • 5. Your current address
  • 6. Date of birth

The information provided by you will only be used to verify your identity and to respond to your inquiries.